Before contacting our customer care service at firstname.lastname@example.org, you can go through these frequently asked questions to better understand our services.
Q What is the required file types for printing?
The formatting that we do is minimum of 300dpi for the printing service. This formatting is done using PDF, AI and PSD format.
Q What is the printing method that you use?
We have offset, digital and screen process as the printing method. Moreover, we use highly advanced labor force which is skilled too.
Q In what form are your boxes shipped in?
Our boxes are mainly shipped in pre-assembled form, meaning that they are glued, moreover they are delivered flat to minimize the damage.
Q Do you normally ship outside the USA and Canada?
Other than free shipping across the USA, we do deliver in other places like the United Kingdom and Australia.
We are an expanding business and thus, entertaining many customers.
Q Can I get bulk prices (wholesale)?
Yes, you can. We also entertain with discounts on the bulk purchase for the resellers and the wholesalers. Other than them, we offer discounts to graphic designers too.
Q What is the payment method that you accept?
We only accept multiple payment methods, online payments are excepted through Visa, Master, PayPal, Amex or Discover. You can also make a wire transfer or send in a payment check.
Q What is the average turnaround time?
We give our customers the options of 6 and 10 days of turnaround time. Although, we take around 6 to 8 days which is measured after we take your final approval prior to the printing on your order.
Q Do you offer shipping service faster than the regular ones, in case of urgency?
A small expedite fee is charged and your order gets to your doorstep within 3 to 4 business days.
Q What if I want to print my own artwork?
Yes, all you will need to do is to send us your artwork. We offer our customers a chance of printing their own original ideas too.
Q How do I order customized boxes for printing?
Our designers are skilled and passionate. They have extensive amount of ideas which are original, just for you. There is no huge deal in the customization of boxes. Our design team will make it their first priority to listen, understand and execute your ideas in an efficient manner to fulfill your demands.
Q How can I process my own order? Can you guide in steps?
Sure, we can guide you.
You can process it by following these easy steps which are:
Submit your request in quotes.
Email us your artwork, if any.
Attach the digital proof that it is in fact your own artwork.
After the payment, your order will definitely be transferred towards the production.
Q How do I know about the outlook of my finished product? Should I be worried?
First of all, we are an organization which makes it their first priority to lookout for the needs and demands of the customers in order to satisfy them so, No! You should not be worried.
And secondly, our designers always make sure to give you the digital proof of the customized boxing that you want in 3D view.
Q What if the items get damaged in the delivery service?
We readily make sure that you are compensated. But, they will not get damaged as they never have before.
Q Do you offer discounts?
Special offers are offered to our returning customers. Huge discounts and sales promotions are regularly announced on our website on special occasions. So keep checking back.
Q Is it necessary to think about the designs ourselves?
We never said that and No, it is not necessary. Our highly qualified designers can get that job done for you, all you need to do is to give them an idea of what kind of plan do you have in mind for the business.